Refund policy

Last Updated: 18 June 2026

At P&B London, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

7-Day Return Policy

You have 7 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Items returned without prior approval may not be accepted.

How to Request a Return

To start a return, please contact our customer support team at:

Email: info@pblondonstudio.co.uk

Please include:

Your order number
Your full name
The reason for your return
Photos of the item (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide instructions for returning your item.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Exchanges

We only replace items if they arrive damaged, defective, or if you receive the wrong item.

If you need an exchange, please contact us within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

Items that have been worn, washed, altered, or damaged after delivery.
Items without original tags or packaging.
Gift cards.
Sale or clearance items (unless faulty).
Any item returned after the 7-day return period.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery with clear photographs so we can resolve the issue as quickly as possible.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the return shipping costs.

If the item is faulty, damaged, or incorrect, P&B London will cover the return shipping costs or provide an appropriate solution.

Shipping charges paid at the time of purchase are non-refundable unless the return is due to our error.

Order Cancellations

Orders can only be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must follow our standard return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

P&B London